A water softener is four parts: a fiberglass tank, a control valve on top, the resin and carbon inside it, and a brine tank for the salt. Every brand sells that same arrangement. So the name on the tank tells you less than who made each part, what it is certified to, and what the warranty says. Here is ours, in the open, the same detail that is on every quote we send.
The parts
Our whole home systems are assembled in Fort Worth, Texas from parts made by the companies below. These are the same makers you will find inside most softeners sold under a dealer’s own label; the difference is that we name them.
| Control valve | Hankscraft ceramic disc valve, assembled in Wisconsin. Programmable, meters your actual use, 72 hour memory backup if the power goes out. |
|---|---|
| Mineral tank | Enpress fiberglass pressure tank, made in Ohio. 10 by 54 inches on the Standard, 12 by 52 on the XL, 10 by 60 on each tank of the Dual Tank. |
| Softening resin | ResinTech CG10 strong acid cation resin, 10 percent crosslinked, made in Camden, New Jersey. WQA Gold Seal certified. |
| Carbon | Jacobi granular activated coconut shell carbon, for chlorine, taste and odor. |
| Support bedding | NSF certified polishing gravel under the media. |
| Bypass | 1 inch full flow bypass, included, with 1 inch NPT elbows. |
| Assembly | The parts are put together into a system in Fort Worth, Texas, and installed by our licensed New Jersey plumber. |
The systems
Which one you get depends on your water, your household and whether you are on a well. Your quote names the system, the price installed and the tax, and shows this same list of what is inside.
Standard: 10 by 54 tank, 1.5 cubic feet of media
One 10 by 54 tank with 1.5 cubic feet of resin and carbon: softening and filtration for every tap, sized by the supplier for up to three bathrooms.
Certified: NSF/ANSI 44, 42 and 61.
Extra Large: 12 by 52 tank, 2 cubic feet of media
One 12 by 52 tank with 2 cubic feet of resin and carbon, for the bigger house. Same valve, media and certifications as the Standard.
Certified: NSF/ANSI 44, 42 and 61.
Dual tank: two 10 by 60 tanks
One tank of carbon and one tank of resin, each with its own ProValve, and one brine tank. The carbon tank backwashes itself.
Dual tank for wells: softener plus air injection
A softener in one tank and, first in line, an air injection tank of catalytic carbon and Katalox Light for iron, sulfur and manganese. No chemicals to refill. Sized from your lab test.
Carbon only: 10 by 54 tank, pass through valve
A 10 by 54 tank of coconut shell carbon with a pass through valve: filtration for the whole home without softening. No salt, no drain, no electricity.
Softener only: 10 by 54 tank, resin only
A 10 by 54 resin only tank, no carbon: softening for every tap without the filtration.
Six stage with a tank, or the HW800 AlkaPro tankless
For drinking and cooking: five stages then the minerals put back, into a small pressurized tank, or the tankless HW800 that makes water as you draw it.
Certified: HW800 AlkaPro: NSF/ANSI 58 for TDS reduction and for materials and structural integrity; NSF 372 lead free water path.
20 by 4.5 inch housing, 5 micron cartridge
First in line at the main water entry: stops sand, silt and rust before they reach the softener, the carbon or the reverse osmosis.
Stainless chamber, lamp with a spare, quartz sleeve
Last in line, after the sediment filter and the softener, for a well that tested positive for bacteria or a household that wants it regardless.
Certifications
The Standard and XL whole home systems are certified to three NSF/ANSI standards. Nothing we install is certified to NSF/ANSI 53, the health contaminant standard, and we do not say otherwise; the reverse osmosis at the kitchen tap is the stage that handles dissolved contaminants, and the tankless HW800 carries its own NSF/ANSI 58 certification for that.
NSF/ANSI 44
cation exchange water softeners: hardness reduction and the valve, tank and media that do it.
NSF certified product listings →NSF/ANSI 42
aesthetic effects: chlorine taste and odor.
NSF certified product listings →NSF/ANSI 61
the materials the water touches.
NSF certified product listings →NSF/ANSI 58
reverse osmosis: TDS reduction, materials and structural integrity.
NSF certified product listings →WQA Gold Seal, the resin
ResinTech, the maker of the softening resin, holds the Water Quality Association’s Gold Seal.
See the certificate (PDF) →Warranty
The Jersey Water Pros Warranty Statement is part of every agreement we sign, and a copy comes with every quote.
Want to see how the parts work together? How a water softener works, animated scene by scene.
Questions
A softener is a fiberglass tank, a control valve on top, resin and carbon inside, and a brine tank for the salt. Every brand sells that arrangement. What differs is who made each part, what it is certified to, and what the warranty says, so that is what this page lists. Compare those three things across any two quotes and the label on the tank stops mattering.
Because a model number would name the label on the tank, and the label is not the maker. The systems are assembled in Fort Worth, Texas from parts made by other companies, which is how most softeners are built. The quote names the system you are getting under the price, with the valve, tank, resin and carbon and who makes each. That list tells you more than a model number does.
The valve is assembled in Wisconsin by Hankscraft, the tank is made in Ohio by Enpress, the resin is made in Camden, New Jersey by ResinTech, and the system is put together in Fort Worth, Texas. The carbon is coconut shell carbon from Jacobi.
Yes. NSF keeps a public directory of certified drinking water treatment units, linked below by standard, and the resin maker’s WQA Gold Seal certificate is on this page as a PDF. Our warranty statement is a PDF here too, the same one that comes with every quote.
Tell us about your water and your home. The quote names the system, every part in it and the price installed, in writing.
